Privacy Policy

1. Introduction

At Audiform, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI survey platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please refrain from accessing the platform.

2. Information We Collect

We collect information that you provide directly to us when using our platform:

• Account information (name, email address, company details)
• Survey content and configurations
• Voice recordings and transcripts from survey respondents
• Usage data and interaction with our platform
• Payment information when you subscribe to our services

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and analyzing survey responses
• Communicating with you about our services
• Personalizing your experience on our platform
• Detecting and preventing fraudulent activity
• Complying with legal obligations

4. Third-Party Services and Data Processors

To provide our services effectively, we work with trusted third-party service providers who may process your data on our behalf:

• Posthog: We share your data with Posthog to better understand user interactions (e.g., clicks, page views, events); device information (IP address, browser type); location data (based on IP). Their privacy policy is provided here.
• Vercel Analytics: We share IP addresses (used to determine visitor location); information related to referrers; Device type and browser information. This is for product and marketing analytics. Their privacy policy is provided here.
• Stripe, Inc: We share your email, credit cardholder name, and card number and related information to run the initial and subsequent payments for our services. This information is sent directly to Stripe through a plugin on our website. Your credit card information is stored with Stripe for subsequently billing; we do not retain your credit card information internally. Their privacy policy is here.

All third-party processors are carefully vetted and bound by strict data processing agreements that ensure they maintain the same level of data protection and security standards that we uphold. These providers are only permitted to process your data for the specific purposes outlined in our agreements and are prohibited from using your data for their own purposes.

5. Data Protection and Security

We implement the highest standards of data protection and security to safeguard your information:

• Encryption at Rest: All customer data is encrypted at rest using AES-256 encryption
• Encryption in Transit: All traffic is encrypted via HTTPS/TLS 1.2+ protocols
• Zero-Knowledge Architecture: We maintain strict data isolation and access controls
• Regular Security Audits: Our systems undergo continuous security monitoring and assessments
• Compliance Ready: Our infrastructure is designed to meet stringent regulatory requirements for sensitive industries

We understand the critical importance of data confidentiality, especially for organizations handling sensitive information. Our platform is built with enterprise-grade security measures to ensure your data remains protected at all times.

6. Personally Identifiable Information (PII) Protection

We do not intentionally collect the following types of personally identifiable information from survey respondents:

• Full names or personal identifiers
• Email addresses or phone numbers
• Physical addresses or location data
• Social Security Numbers (SSN)
• Credit card or financial account information
• IP addresses (beyond general location for analytics)
• Date of birth or age-specific information
• Gender, race, religion, or ethnicity details
• Political affiliations or beliefs
• Driver's license or passport numbers
• Medical or health information
• Biometric data
• Employment or educational records
• Government-issued ID numbers
• GPS coordinates or precise location data
• Device identifiers beyond necessary technical requirements

If any PII is inadvertently captured during a survey response, our systems are designed to detect and flag this information for immediate review and appropriate handling according to privacy best practices.

7. AI Training and Data Usage

Your survey data, respondent information, and voice recordings remain completely private and are never shared with third parties or used for any purpose other than delivering our survey services. We maintain complete data sovereignty and control for our customers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will securely delete your information upon your request or when it is no longer needed for the purposes collected. All data deletion follows secure erasure protocols to ensure complete removal.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@audiform.ai.